MetaSolves gives your clinic a caring AI team that picks up every call and WhatsApp, books and reschedules appointments, sends reminders and handles results enquiries — day and night, so your people can look after patients.
When reception is the bottleneck, patients feel it, the doctors feel it, and the day never quite catches up.
The phone never stops. People are on hold, queues build at the desk, and good staff burn out doing the same admin all day.
Patients forget, plans change, and nobody reminds them. Empty slots cost money and push back the ones who needed care.
The same call, over and over — tying up the line and pulling staff away from the patients standing in front of them.
Everything routes through reception. When they fall behind, the whole clinic falls behind with them.
Same warm welcome — but nothing waits on a free moment or a memory anymore.
Not a cold chatbot — a friendly team that takes the load off reception, each one removing a real daily drain.
Greets every patient warmly, answers the routine questions and books appointments — over the phone and the WhatsApp they already use.
Sends timely, friendly reminders and confirmations so people show up — cutting no-shows and filling the gaps when they can't.
Handles "are my results ready?" instantly and respectfully — letting patients know when to come in, without clogging the line.
Sorts urgent from routine and points each patient the right way — and the moment anything is clinical, it hands straight to your staff.
It sits on top of the WhatsApp number and phone line you already have. No new app for patients, no months of training for staff.
We link your clinic's WhatsApp and phone number. Patients keep messaging the same number — it just always gets answered now.
We load your services, doctors, hours and how you like to book. M-Pesa payment links and your booking sheet plug right in.
It answers, books, reminds and handles results enquiries — and escalates anything clinical to your team, with context ready.
Illustrative base-case figures — to be confirmed against your clinic's own numbers in the first weeks.
The questions every clinic asks before they trust anything new at the desk.
It runs on your own private server and you control exactly what it can see. Records stay yours, access is limited, and everything it does is logged — nothing leaves your clinic without you.
It never does. It handles logistics only — bookings, reminders, results enquiries and routing. The moment anything is clinical, it escalates to your staff with the details ready.
"The phone used to run our day. Now patients get an answer the second they message, no-shows have dropped, and my front desk actually has time to be kind again."
Message us on WhatsApp and we'll set up a quick demo on your own clinic's flow — booking, a reminder and a results enquiry, end to end.