MetaSolves is an AI team for M-Pesa businesses and agent networks. It answers customers all day, reconciles float and transactions automatically, and triages disputes fast — over the WhatsApp you already use.
An M-Pesa business runs on attention all day — and that attention is the bottleneck. Here is where the hours go.
Balance, paybill, "did it go through?", charges, opening hours — answered one by one, over and over, while the queue grows.
Matching till, statement and cash at the end of every day across outlets — slow, error-prone, and it always lands at the worst time.
Wrong number, double send, "I never received it" — each one needs chasing, and a slow answer costs you the customer.
Coordinating agents, tracking who is short on float, pulling together what each outlet actually did today.
Same business, same channels — the repetition stops landing on a person.
Not a chatbot — a back-office team for your mobile-money operation. Each role takes one concrete load off you.
Answers balance, paybill, charges and "did it go through?" instantly, all day, over WhatsApp — so the queue never depends on someone being free.
Matches till, statement and cash automatically across every outlet, and flags anything that doesn't add up — reconciliation done before you'd have started.
Tracks float across the network, sees which outlet is running short, and keeps your agents coordinated on one thread instead of scattered calls.
Triages reversals and disputes, routes them with full context, and drafts your end-of-day report across every agent — sent before you ask.
It sits on top of the channels and tools you already run. No app for your customers to learn.
Your customer line routes through the AI desk. Customers just chat as they always have — only faster.
We load your tills, paybills, outlets and the answers you give most, and connect your records for reconciliation.
It answers customers, reconciles float, triages disputes and reports daily. You approve the exceptions; it does the rest.
Illustrative base-case figures — to be confirmed against your first pilot's data.
It answers customers and organises your records — but it never moves money on its own. Every transaction stays auditable, and a human approves every exception — reversals, disputes, anything unusual. It removes the admin, not the control.
"The line used to be three of us answering the same questions all day. Now it answers itself, the float is reconciled by the time I close, and I actually see what every outlet did."
A quick WhatsApp chat. We'll show the customer line, a live reconciliation and a dispute being triaged — on your own setup.