Concierge Pro is an AI squad that answers every DM, saves abandoned carts, handles "where's my order?" and upsells customers — 24/7, on the WhatsApp & Instagram you already use.
The customers don't stop at midnight. The DMs don't stop at the weekend. And every minute you take to reply is a sale walking to the next vendor.
Tickets and messages stack up faster than you can type. By the time you reply, they've bought from someone else.
People add to cart, get distracted, and never come back. That's money sitting in a basket nobody chased.
The same question, all day, every day — eating the hours you should spend selling and sourcing.
You're too busy firefighting to ever say "you'll love this with it" — so the basket stays small.
Happy customers go unanswered, complaints fester in public, and your rating quietly slips.
Replying at 2am isn't hustle — it's the ceiling on how big your shop can get. Something has to give.
Same you, same products, same channels — but now there's a squad behind the counter that never clocks off.
Not a stiff chatbot — a four-person team for your store, each one killing a different sales-killer. The names are the job.
Answers the repeated 80% — sizes, prices, delivery, returns — in seconds, in your shop's voice. The tricky 20% goes to your team with full context. Faster, not colder.
Spots the basket someone walked away from and follows up at the perfect moment with a nudge (and the right link) — turning "almost" into "paid".
Handles "where is my order?" all day without you lifting a finger — pulls live dispatch and delivery status and replies instantly, every time.
Knows what pairs with what, and suggests the add-on at checkout and after the sale — quietly growing every basket while you sleep.
It plugs into the channels and store you already run. No migration, no months of setup.
WhatsApp, Instagram DMs and your online store route through the squad. Your customers just notice the speed.
We load your catalogue, prices, delivery rules and your tone of voice — so every reply sounds like you, with today's real stock.
It answers, recovers carts, tracks orders and upsells around the clock. You keep the brand; it takes the grind.
Illustrative base-case figures — to be confirmed against your own shop's first month.
The question every good vendor asks. Here's the honest answer.
"My customers buy from me because it feels human. A bot will make my shop feel cold."
It handles the repeated 80% instantly — and hands the rest to your team with the full conversation already organised. Customers get answered faster, in your voice, day or night. The human moments stay yours. It's faster, not colder.
"My DMs used to pile up till midnight. Now Concierge Pro answers everybody, saves the carts and the upsells alone paid for it. I actually sleep now."
Message us on WhatsApp and we'll set up Concierge Pro on your real DMs and catalogue — you'll see it answer, recover a cart and upsell before you commit to anything.