Concierge Pro gives your store an AI team that answers support in seconds, recovers abandoned carts, handles "where is my order?" and upsells the right product — hosted in Johannesburg, POPIA-compliant, running 24/7.
// Built for stores like
Tickets pile up, carts get abandoned, and "where's my order?" eats the whole day. Concierge Pro turns the front of your store into a system — so nothing waits on someone being free.
Not a chatbot — a support-and-ops crew, each role removing one concrete leak in your revenue.
Handles the repeated 80% of tickets instantly — sizing, returns, shipping, stock — and hands the rest to your team with the full thread already organised.
Spots an abandoned checkout and reaches out automatically — answering the doubt, applying the nudge, and bringing the buyer back to finish.
Answers "where is my order?" with live courier status and an ETA — every time — so the inbox stops drowning in status requests.
Suggests the matching product or the bundle at the right moment — on the order, in the reply — lifting average order value without feeling pushy.
It sits on top of the store and channels you already run. No migration, no months of setup.
Shopify, WooCommerce or your platform, plus WhatsApp, email and Instagram DMs — all route through Concierge Pro.
It reads live stock, prices, orders and courier tracking, and learns your tone, policies and bestsellers.
It replies, saves carts, tracks orders and upsells. You keep the brand and the judgement; it takes the repetition.
// Illustrative base-case figures — to be confirmed against your first pilot's data.
The two questions every store owner asks — answered before you ask them.
On infrastructure in Johannesburg (Vultr JNB) — your customer data stays in South Africa, with private deployment, encryption and full audit logs. POPIA-compliant by design, not bolted on.
It handles the repeated 80% instantly and hands the rest to your team with full context — in your brand voice, your policies, your tone. Faster, not colder. You stay in control of every escalation.
"Our 'where's my order' inbox basically vanished, and we're recovering carts we used to just lose. Same team, way more sales."
A focused 20-minute demo. We'll show a live support reply, a cart recovery and an order-status lookup — on infrastructure that never leaves South Africa.