MetaSolves gives your pharmacy an AI desk that answers stock and availability questions instantly, sends repeat-script reminders on its own, and takes the routine phone load off your staff — hosted in Johannesburg, POPIA-compliant, working day and night.
Built for pharmacies & dispensaries like
The dispensary is the real work; the front desk is one or two people answering the same questions all day. MetaSolves makes the front of the pharmacy a system — so stock questions, opening hours and repeat reminders never wait on a free pair of hands.
Not a chatbot — a front-of-pharmacy team, each role lifting one concrete drain off your staff. None of them ever dispense or advise.
Answers the everyday questions — opening hours, directions, what you offer — instantly, in person, on the phone or on WhatsApp, so the queue keeps moving.
Takes repeat-prescription requests, captures the details and routes them to the pharmacist to fill — never dispensing, only organising the admin around it.
Reminds chronic-med patients before they run out and nudges collections that are ready — quietly bringing patients back without anyone chasing them.
Answers "do you have it?" against live stock, flags what's running low and preps the supplier order for the pharmacist to confirm.
It sits on top of the channels and systems you already run. No migration, no months of setup, no new till to learn.
WhatsApp, the shop phone and your website route through the AI desk. Patients just notice the speed.
We connect your stock and dispensing system so it always answers with today's price and availability — and we set its boundaries with you.
It answers enquiries, sends reminders and flags stock. The pharmacist stays in control of everything clinical.
Illustrative base-case figures — to be confirmed against your first pilot's data.
The two questions every pharmacist asks — answered before you ask them.
On infrastructure in Johannesburg (Vultr JNB) — patient data stays in South Africa, with private deployment, encryption and full audit logs. POPIA-compliant by design, not as an afterthought.
Never. It handles enquiries, stock and reminders only — it never dispenses and never gives clinical advice. Anything clinical is handed straight to a person, and the pharmacist stays in control.
"The 'do you have it in stock' calls used to run my staff off their feet. Now they're answered before anyone picks up, and our chronic patients actually get their reminders. The counter just flows."
A focused 20-minute demo. We'll show a live stock answer, a repeat-script reminder and a busy phone handled — on infrastructure that never leaves South Africa.